A NOC (Network Operation Center) Analyst plays a crucial role in analyzing system issues and breakdowns the moment they occur across enterprise networks of clients and other users. This analyst undertakes research to resolve the issue or alerts and escalates it to network engineers and senior systems administrators should it prove complex.
To begin with, NOC is a centralized location from which one or more telecom networks are keenly observed, administered, and maintained by administrators. The primary role of administrators is to ensure the optimization of network operations on various mediums. Typically, NOCs are managed by large network service companies by using the software. These centers administer telecommunications, IT, and television broadcast networks.
NOCs also oversee performance issues and power failures which affect the performance of networks.
It is the responsibility of the analysts to perform research and document best practices to keep problems in check. They, therefore, need to have in-depth knowledge of current client technologies and understand how their network’s operations may get impacted. Importantly, they need to work flexible hours, as issues crop up unannounced.
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